Professional Design and Build Services Warranty & After-Sales
Coverage and claim handling
Warranty & After-Sales
Find answers to common questions about our products and services
Frequently Asked Questions
What our warranty covers, how long it lasts and how to file an after-sales claim.
What is the MOQ for Oakline furniture orders?
Our standard MOQ is 50 pieces per model. Within one model you can split the 50 pieces across up to 2 colors or fabrics, and you can combine several models in one container to reach a full load.Why We Set This MOQEach production run needs cutting templates, fabric purchasing, finishing setup and pack...
Can I order samples before placing a bulk order?
Yes. Samples of any catalog item are ready in 7 to 10 days, and custom samples built to your drawings follow the same 7 to 10 day schedule once the design is confirmed. The sample cost is credited back once your bulk order for that model reaches the 50-piece MOQ.What You ReceiveA finished sample bui...
What is the production lead time for bulk orders?
Bulk production takes 25 to 35 days after we receive your 30% deposit and you confirm the pre-production sample. Catalog designs in standard finishes are usually at the short end of that window, while custom fabrics, new finishes or large hotel projects sit closer to 35 days.Production ScheduleDays ...
Do you offer OEM and ODM customization?
Yes. Since 2009 we have delivered OEM and ODM programs for wholesalers, retailers and hotel groups in 60+ countries, and we work with 1,200+ trade and project clients today.What We Can CustomizeDimensions, seat height and configurationWood species, stain color and lacquer sheenFabric, leather and fo...
What payment terms do you accept?
Our standard payment terms are a 30% deposit by T/T to start production and the 70% balance against a copy of the bill of lading. You pay the balance only after the goods have been loaded and shipped, and we release the original documents once payment clears.Accepted MethodsT/T bank transfer in USD ...
Which trade terms and currencies do you quote in?
We quote FOB Shenzhen by default and can also provide CIF prices to your destination port.FOB ShenzhenUnder FOB, we deliver export-cleared goods onto the vessel nominated by your forwarder at Shenzhen, usually through Yantian or Shekou. Export customs clearance and all charges up to loading are incl...
How do you ship furniture orders overseas?
Most orders ship by sea in 20GP, 40GP or 40HQ containers from Shenzhen. We have shipped to 60+ countries, and typical ocean transit times are 14 to 18 days to the US West Coast, 28 to 35 days to Northern Europe and 18 to 22 days to the Middle East.Full and Mixed ContainersYou can mix different model...
How is furniture packed to prevent transit damage?
Every item is packed to withstand a 35-day ocean voyage and multiple handling points. Upholstered pieces are wrapped in PE film and pearl cotton, corners are protected with EPE foam blocks, and all items go into 5-ply export cartons.Packing StandardsKnock-down designs are flat-packed to reduce CBM a...
What warranty do you offer on Oakline furniture?
All Oakline furniture comes with a 5-year warranty on structural parts, including solid wood frames, steel frames, joints and welded connections. The warranty starts on the bill of lading date and covers defects in materials and workmanship under normal residential or commercial use.Coverage Periods...
How do you handle after-sales claims and returns?
If you find a quality issue, email sales@example.com within 30 days of receiving the goods with your order number, photos or video of the defect, and the carton labels. Our after-sales team replies within 24 hours on working days.Claim ProcessWe review the evidence and confirm the cause within 3 wor...