Professional Design and Build Services How do you handle after-sales claims and returns?
Email photos and your order number within 30 days, and our after-sales team replies within 24 hours.
How do you handle after-sales claims and returns?
If you find a quality issue, email sales@example.com within 30 days of receiving the goods with your order number, photos or video of the defect, and the carton labels. Our after-sales team replies within 24 hours on working days.
Claim Process
- We review the evidence and confirm the cause within 3 working days
- For confirmed defects, we send replacement parts by express courier
- For whole items, we ship replacements with your next order or credit the value
- Findings go to our QC team to prevent repeat issues
Returns
Because furniture is heavy and freight costs are high, we do not ask customers to ship defective goods back to China. Instead we agree on a local repair, a replacement or a credit. Returns of non-defective goods are not accepted for custom OEM orders. Structural defects remain covered for 5 years under our warranty.
How do you handle after-sales claims and returns?
Replies within 24 hours
Do you offer OEM and ODM customization?
Yes. We build to your drawings or adapt our designs, with private label packaging available.
What is the production lead time for bulk orders?
Bulk production takes 25 to 35 days after deposit and pre-production sample approval.
Can I order samples before placing a bulk order?
Yes. Catalog samples are ready in 7 to 10 days and ship by express courier.
What payment terms do you accept?
Standard terms are a 30% deposit and the 70% balance against a copy of the bill of lading.
How is furniture packed to prevent transit damage?
Every item is wrapped, corner protected and packed in 5-ply export cartons that pass drop testing.
What warranty do you offer on Oakline furniture?
All Oakline furniture carries a 5-year warranty on structural parts.
