Professional Design and Build Services Anna Petrova
Anna Petrova leads after-sales service at Oakline, handling warranty claims, spare parts and delivery issues for export customers.
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Anna Petrova
Anna Petrova leads after-sales service at Oakline, handling warranty claims, spare parts and delivery issues for export customers.
Anna Petrova
Anna Petrova joined Oakline Furniture in 2018 and leads our after-sales service team of 5 specialists. She handles warranty claims, spare parts, assembly questions and transport damage reports for customers in 60+ countries.
Anna set up a claim process that answers every case within 48 hours. Customers send photos and order numbers, and her team arranges replacement parts with the next shipment or by courier. Our 5-year structural warranty covers frames, joints and load-bearing parts, and in 2023 the team closed 97 percent of claims within 10 working days.
Anna also shares claim data with the QC and R&D teams each month so that recurring issues are fixed at the source.
- After-sales lead since 2018
- Replies to claims within 48 hours
- 97% of 2023 claims closed within 10 working days
Our People
Anna Petrova leads after-sales service at Oakline, handling warranty claims, spare parts and delivery issues for export customers.
Kevin Zhang
Kevin Zhang is the structural engineer who tests every new Oakline design against BIFMA standards before it goes into production.
Emily Huang
Emily Huang manages quality control at Oakline, leading 28 inspectors who check materials, production and finished goods.
Sofia Rossi
Sofia Rossi leads product design at Oakline and created the Nordic Oak Series, the company's best-selling solid oak collection.
Grace Liu
Grace Liu is Operations Director at Oakline, connecting sales, purchasing and production so that orders ship within the promised 25 to 35 days.
Michael Wang
Michael Wang runs daily production at Oakline's 42,000 m² factory, managing 6 workshops and 260 production staff.
Ahmed Hassan
Ahmed Hassan is Key Account Manager for hospitality projects in the Middle East, coordinating custom furniture for hotels and serviced apartments.
